Box condition guide: what passes and what doesn't
The short version: The factory seal has to be intact. After that, a clean box gets a full offer, a small dent or scuff is fine, and tears, crushing, water damage, or writing lower the offer. Leave pharmacy labels on. Peeling them at home is the most common way a good box gets damaged.
Full offer
- Factory sealed, never opened
- Clean, with no writing, stickers you added, or stains
- Flat sides and square corners, or only light shelf wear
- Pharmacy label still on, untouched
- Lot number and expiration date easy to read
Reduced offer
- A noticeable dent or a crushed corner, with the seal still intact
- A tear in the cardboard from a label that was peeled off
- Writing or marker on the box itself
- Sticker residue
- A DME or "not for resale" marking on the few products where we still buy those, such as Omnipod 5 five-packs with a DME label
Tell us about any of these when you text, and include a photo of the damage. The offer we send will already account for it, so there are no surprises when we meet or when your package arrives.
No offer
- Opened, used, or partial boxes
- A broken, cut, or re-taped seal
- Water damage or mold
- Missing or unreadable lot number or expiration date
- Expired boxes. See expired and short-dated supplies.
- Recalled lots
- Boxes marked Medicare or Medicaid. See what's legal to sell in Texas.
- Test strip boxes marked "not for resale" or "institutional use"
Pharmacy labels: leave them alone
This is the tip that saves sellers the most money. Pharmacy labels are stuck on with strong adhesive, and pulling one off usually takes a layer of the box with it. A box with a label is worth full price. The same box with a torn patch where the label used to be is worth less.
If you are worried about your name and prescription number, cover them with a piece of paper when you take photos. We remove labels properly before the boxes go anywhere.
Checking for recalls
Manufacturers post recalled lot numbers on their websites. Insulet lists Omnipod lots, Dexcom lists receiver and sensor notices, and Abbott lists FreeStyle notices. If you are not sure about a lot, text us a photo of the lot number and we'll check it before you drive or ship.
Keeping boxes in good shape until you sell
Store them indoors at room temperature, not in a garage, a car, or a bathroom. Don't stack heavy things on top of them, and don't rubber-band them tightly together, which dents the edges. When you photograph the boxes, show the front, the end with the expiration date, and any damage.
Common questions
My boxes have a pharmacy label on them. Should I peel it off?
No. Leave the label on and we'll remove it. Boxes with labels peeled off at home are often torn, and a torn box is worth less than one with the label still on it.
What about my name on the pharmacy label?
Cover it with a piece of paper when you take photos. We remove the labels ourselves before the boxes go anywhere, so your name doesn't travel with them.
The box has a small dent. Is that a problem?
Usually not. A dent or scuffed corner is fine as long as the factory seal is intact and the box still looks clean.
One box was opened but everything is still inside. Will you buy it?
No. Opened, used, or partial boxes can't be bought, even if nothing is missing.
Related guides
Is it legal in Texas? · What supplies are worth · Expired and short-dated boxes · How to photograph boxes · Selling by mail in Texas · Pickup or mail-in? · Selling 20+ boxes · Selling safely · Selling a relative's supplies · Leftovers after switching
Selling something specific? Test strips · Accu-Chek strips · Contour Next · FreeStyle Lite · Dexcom G7 · FreeStyle Libre · Omnipod · Medtronic · Tandem · Where we buy in Texas